Terms of service

Last updated: May 26, 2026

Welcome to Naya Grill. Please read these Terms of Service carefully — by creating an account, placing an order, or otherwise using the Naya Grill ordering website, you agree to be bound by them.

1. Who we are

This site is operated by Naya Grill Inc. ("Naya Grill", "we", "us") with two locations in South Florida — Pompano Beach and West Palm Beach. The technology stack, payment routing, and order processing are provided by Zay Revenue Group LLC ("ZRG"), operator of the Zayos ordering platform.

Naya Grill is responsible for the food, kitchen quality, allergen disclosures, and the in-store experience. ZRG is responsible for the website, the payment flow, SMS / email delivery, and data security. If something goes wrong with your food, contact Naya Grill. If something goes wrong with the website, contact ZRG. We'll route it to the right team regardless.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to place an order or create an account. By using the service you confirm you meet this requirement and that any payment method you use is yours and authorized.

3. Account

You're responsible for keeping your password, sign-in code, or Google account secure. We won't ask you for your password by email or text. If you suspect unauthorized access, change your password and email support@zayrev.com immediately.

4. Placing orders

• Prices are shown in U.S. dollars, exclusive of applicable sales tax. Sales tax is calculated and added at checkout per Florida DOR Rule 12A-1.
• Service fees (if any) are disclosed as a separate line item before you pay. The platform service fee is currently $2.99 per order.
• Tips are optional, suggested at 15% / 18% / 20% / 25%, and 100% pass through to the kitchen team or delivery courier (depending on order type). You can set a custom tip or none at all.
• Promo codes + loyalty rewards are applied to the subtotal before tax. Most promos are single-use per customer; expiration and limits are shown on the promo at the time it's offered.
• Gift cards can cover any portion of an order. Unused balance stays on the card.
• Order confirmation is sent by email and (if you provided one) SMS. If the kitchen rejects an order — out of stock, kitchen closed, or staffing — we'll refund you in full and notify you in the same message thread.
• We reserve the right to refuse or cancel any order that appears fraudulent, abusive, or in violation of these terms.

5. Payment

Payments are processed by Stripe, a PCI-DSS-compliant payment processor. By submitting your payment, you authorize us to charge the card you provide for the amount shown on the final order summary. Failed payments delay or cancel the order — we will not start preparing food until the payment clears.

If your card is declined, you can update the payment method and retry without losing your cart.

6. Pickup orders

• Place the order, drive to the location selected at checkout, walk in or pull up to curbside, and tell us your name. We hand you the food.
• Estimated pickup time is shown at checkout and on the order confirmation. The kitchen prepares your order to be ready at that time — if you arrive significantly earlier or later, the food may still be in progress or have been sitting longer than ideal.
• If you can't pick up your order, contact the location directly by phone (Pompano: (954) 210-9818 · WPB: (561) 335-5927). Refunds for no-show pickups are at the kitchen's discretion.

7. Delivery orders

• Delivery is dispatched within the radius shown on the storefront (typically 5 miles from each location).
• Delivery is performed by third-party courier services (Otter network: Uber, DoorDash, and others). Estimated delivery times are estimates only, not guarantees. Traffic, weather, courier availability, and order volume affect actual times.
• Delivery minimum (if set) is shown at checkout. If your subtotal falls below the minimum after discounts, you'll be asked to add an item or remove a discount before completing the order.
• You're responsible for providing an accurate delivery address and being available to receive the order. We are not liable for orders delivered to an incorrect address you supplied, or for cold food when a courier was unable to reach you.
• If the courier reports the delivery was completed but you didn't receive the order, contact us within 30 minutes and we will investigate. Provable misdeliveries are refunded in full.

8. Refunds and cancellations

• Cancellation window: orders can be cancelled in full from the order tracker for the first 2 minutes after placement, before the kitchen starts preparing. After preparation has begun, cancellation is at the kitchen's discretion.
• Wrong order, missing item, or quality issue: contact the location within 24 hours of receipt. We will refund the affected item, refund the full order, or remake the order at our discretion based on the situation.
• Refunds are processed to the original payment method and typically appear within 5 to 10 business days. Gift-card refunds are returned to the gift-card balance immediately.
• Disputes filed with your card issuer (chargebacks) lock the order and may close your account pending resolution. We strongly prefer to resolve issues directly — please contact us first.

9. Gift cards

• Gift cards are issued by Naya Grill Inc. and are valid only for purchases at Naya Grill locations through this site.
• Gift cards do not expire. They are non-refundable for cash unless required by law.
• Gift cards are not loyalty rewards. Loyalty points are tracked separately on your account and have their own rules.
• Lost or stolen gift card codes are treated like cash — if you can't produce the code, we can't restore the balance. Keep the email confirmation safe.

10. Loyalty program

• Naya Grill's loyalty program awards points based on what you spend. The current rate, tier names, and tier benefits are shown on your account page.
• Loyalty points have no cash value and cannot be transferred between accounts.
• We may adjust the program (point rate, tier thresholds, redemption value) with at least 30 days' notice via email to enrolled members.
• Fraud, abuse, or system manipulation forfeits accumulated points.

11. Communications

By creating an account or placing an order, you agree to receive transactional emails (order receipts, status updates, sign-in codes, refund confirmations) at the address you provided. These are operational messages and continue regardless of marketing preference.

SMS messages are sent only if you provide a phone number. By doing so you consent to receive transactional SMS (order updates, sign-in codes). Message and data rates may apply. Reply STOP to opt out of any SMS messages from us. See our SMS Notifications page for full SMS policy.

Marketing emails and SMS require a separate opt-in (a checkbox at signup, on the wheel spin, or on your account page). You can opt out at any time via the unsubscribe link in any marketing email or by replying STOP to a marketing SMS.

12. Acceptable use

You agree not to:

• Use the service for any illegal purpose or in violation of any applicable law.
• Attempt to access another user's account, order data, or payment information.
• Submit fraudulent orders, use stolen or unauthorized payment information, or chargeback orders you received in good standing.
• Probe, scan, or otherwise test the security of the service without our written authorization.
• Abuse the sign-in / OTP system to harass other users (we rate-limit by phone number + IP and ban repeat abuse).
• Scrape, copy, or republish menu content, photography, or other proprietary material from this site.
• Use the service to send spam, phishing, or content that violates anyone else's rights.

Violation of this section may result in account suspension, order cancellation, refund withholding, and (in severe cases) referral to law enforcement.

13. Food safety and allergens

Naya Grill discloses major allergens on each item page where applicable. Cross-contamination is possible — our kitchens prepare items containing wheat, dairy, sesame, tree nuts, and other allergens in shared spaces. If you have a serious food allergy, please call the location directly before ordering so the kitchen can advise.

We are not liable for allergic reactions resulting from undisclosed dietary requirements or from cross-contamination in a kitchen we have warned you about.

14. Halal sourcing

Naya Grill uses halal-certified meat from approved suppliers. We do not represent the kitchen environment itself as halal-certified — meat and non-meat items may share preparation surfaces. If strict halal preparation matters to you, please call the location.

15. Intellectual property

The Naya Grill name, logo, menu descriptions, photography, and overall website design are owned by Naya Grill Inc. The underlying platform (Zayos software) is owned by Zay Revenue Group LLC. You may not copy, modify, redistribute, or create derivative works without written permission.

User-generated content (reviews, photos you upload, ratings) remains yours, but by submitting it you grant Naya Grill and ZRG a non-exclusive, royalty-free, worldwide license to display, reproduce, and use it in connection with the service. We will remove user content for cause (defamation, harassment, off-topic, fake reviews).

16. Reviews

Reviews are intended to reflect honest customer experiences. We may remove reviews that:

• Contain personal attacks, harassment, or hate speech.
• Disclose other customers' personal information.
• Are fake, paid, or solicited in exchange for compensation.
• Are off-topic (politics unrelated to the restaurant, etc.).
• Are submitted by someone who is not a real customer.

We do not edit reviews to suppress negative feedback. We may respond publicly to any review — owner replies are visible alongside the review.

17. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the greater of (a) the amount you paid for the order in question, or (b) $100. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of goodwill, or loss of data.

Nothing in this section limits our liability for our own gross negligence, willful misconduct, or fraud.

18. Indemnification

You agree to indemnify and hold harmless Naya Grill Inc., Zay Revenue Group LLC, and their employees, contractors, and partners from any third-party claim arising out of your breach of these terms or your misuse of the service.

19. Dispute resolution and governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

Any dispute or claim relating to the service or these terms will first be addressed through good-faith negotiation with our support team. If we can't resolve it within 30 days of your written notice, the dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Broward County, Florida unless we mutually agree otherwise.

Class action waiver. Any arbitration or court proceeding will be on an individual basis only, not as a class, consolidated, or representative action. You waive any right to a jury trial.

Small-claims carve-out. Either party may bring a claim in small-claims court instead of arbitration, provided the claim qualifies under that court's rules and stays in that venue.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@zayrev.com with your name and the email on file within 30 days of first agreeing to these terms. Opting out does not affect any other provision of these terms.

20. Changes to these terms

We may update these terms when our practices, the law, or the service changes. The "Last updated" date at the top reflects the current version. Material changes (anything affecting your rights, fees, refund policy, or dispute resolution) will be announced via email at least 14 days before they take effect. Your continued use after a change constitutes acceptance.

If you don't agree to a material change, you can close your account before the effective date.

21. Termination

You can close your account at any time from your account page. We can suspend or close your account if you violate these terms, abuse the service, or if required by law. After closure, your data is handled per our Privacy Policy.

22. Severability

If any provision of these terms is found unenforceable, the rest remains in full effect. The unenforceable provision will be replaced with the closest enforceable equivalent.

23. Contact

• Order issues, refunds, food quality: call the location — Pompano Beach (954) 210-9818 · West Palm Beach (561) 335-5927.
• Account / website issues: support@zayrev.com.
• Legal / privacy / DSAR requests: legal@zayrev.com or privacy@nayagrillfl.com.
• Mail:
  • Naya Grill Inc., 281 S Pompano Pkwy, Pompano Beach, FL 33069
  • Zay Revenue Group LLC, 555 NE 8th St Apt 107, Fort Lauderdale, FL 33304

Thank you for ordering with Naya Grill.