You can track your order status in real-time via the link in your confirmation SMS or email. If your order is delayed by more than 15 minutes, please contact the restaurant directly.
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Help & support
How can we help?
Quick answers below, or send Naya Grill a message.
◆ Common questions
Where is my order?
Allergen and dietary info
Each menu item lists its known allergens (peanuts, sesame, dairy, etc.). If you have a severe allergy, please tell the restaurant in the order notes. Cross-contamination cannot be guaranteed in shared kitchens.
Refunds and cancellations
You can cancel within 5 minutes of placing an order from the order tracking page. After that, contact the restaurant to request a refund. Refunds appear on your card within 5–10 business days.
◆ Contact Naya Grill
For urgent delivery issues, please call the restaurant directly.
Allergy notice: our kitchen handles tree nuts, peanuts, sesame, dairy, eggs, wheat, and soy. Cross-contact is possible in any item, even ones without these ingredients. If you have a food allergy, please call the store before you order.